![]() ![]() ĭelivery fee: $7.25, plus a service fee of $1.01 Meghan McCarron, Editor Eater Austin BROOKLYN, NEW YORKĪ sad-looking burrito bowl. But if you wanted the comfort of a predictable lunch order without even leaving your desk, Postmates will fulfill that need speedily, at least in Austin. I also pity the admin who might have to enter in thirty different people's hyper-precise orders into their phone. It's unclear to me who would use this delivery method, since I associate eating at Chipotle with being in walking distance of a Chipotle. After a brief stint of photo-taking we silently ate at our desks. The food was fairly hot and our order was correct. Delivery was originally estimated to take an hour, but instead the turnaround was a speedy twenty minutes, with a helpful alert when the delivery driver was on her way. It was easy to customize our order: the app offered drop-down menus and check boxes for every conceivable add-on. I associate eating at Chipotle with being in walking distance of a Chipotle.Ī co-worker and I ordered a burrito bowl and a couple tacos, since tacos were my go-to takeout order when I was a hardcore Chipotle regular in graduate school. As far as I can tell, the only difference between Postmates and Favor is Postmates costs a bit more (Favor's delivery fee is a flat $5), and Postmates can deliver Chipotle. The onboarding process was fairly straightforward. I've used Favor once, but never Postmates, so I first had to download the app. ĭelivery fee: $6, plus at 9% service fee of $1.10Ĭonfession: I am mildly afraid to use delivery apps. Erin DeJesus, Eater Reports Editor AUSTIN, TEXAS But, real talk: I'm too indolent and lazy to actually complain over a lost $5, especially since (real real talk) turns out I was hungry enough for three tacos after all. Luckily, I had help to eat the extra food, but the nearly additional $5 I paid for lunch - not counting the $5 delivery fee to begin with - would've been salvaged had I gone to a store myself, picked up the order, and noticed the error on-site. (Essentially, this was an open-faced burrito, no hard shell to be found.) At no point did the app or delivery person ping to notify me of this until the checkout phase, leading to an unexpected up-charge of $4.68 (for the additional food and Postmates surcharge), not counting the 20 percent tip. A look into the bag revealed the "one taco" I had ordered (at the promised price of $2.40) arrived as what I can only assume is the usual plate of three tacos ($6.70) - only with three tacos' worth of filling stuffed into one tortilla. When he left, though, the Postmates app prompted me to leave a tip, and the resulting total was much higher than the price I'd been quoted. My delivery arrived via bike (this is Portland, after all), and the courier presented the Chipotle bag, neatly tucked into his cycling backpack. The actual delivery time was a respectable 32 minutes.Īlthough the automated email estimated a wait time of "within one hour," the actual delivery time was a respectable 32 minutes, faster than the local Chinese take-out place usually averages by at least 20 minutes. The cost: a $5 delivery fee, not including Postmates' nine-percent charge on each order. After waiting three minutes for the Postmates website to find an appropriate delivery person, a courier agreed to pick up the order at a Chipotle location roughly 15 blocks from my apartment - about a 20-minute walk, a five-minute drive. ĭelivery fee: $5, plus a service fee of $1.50 (more on that figure below)įor this experiment I ordered strategically: One burrito (to gauge how warm the food arrived), one hard-shell taco (to measure if sogginess set in en route), side of guacamole (to see if incidentals might be forgotten, but mostly because it's delicious). Here are the real life experiences from three intrepid Eater reporters: PORTLAND, ORE. We tested out Postmates's partnership with Chipotle on a recent weekday afternoon. Click or tap 'Get It Now' to confirm deliveryĮxcept, things don't always work out as planned. ![]() Select Chipotle among the list of restaurant optionsĦ. Open the Postmates app on your phone or go to ģ. How to get Chipotle delivered via Postmates:ġ. The delivery company - which uses both bicycle as well as car driver couriers - describes itself as a "way to get any product delivered in under one hour." But can a relatively small company like Postmates handle the demand of a multi-billion dollar chain like Chipotle?įirst, a primer for anyone who has never used Postmates before: Maybe you've heard: Chipotle now delivers to 67 cities across the country via Postmates.
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